![]() Offline Threshold : The number of seconds a user may be unreachable before they are set to the Logout Activity. Defaults to 30 seconds.This defaults to 'On' for any new Flex projects since this change on July 17. Enforce Logout : whether to automatically logout users who are not reachable within the Flex UI.This defaults to the initial 'Offline' TaskRouter Activity. Logout Activity : the TaskRouter Activity that should be used upon the 'Logout' action.You can configure Flex Logout behavior within the Twilio Console. This Logout Activity is used whenever a user logs out of the Flex UI or if Flex identifies that the user is no longer reachable - for example, if the browser tab is closed. The number of active hours is calculated as the cumulative time each TaskRouter Worker spends in any TaskRouter Activity except one designated 'Logout Activity'. Active User Hour PricingĪctive User Hour Pricing is billed pay-as-you-go. For example, deprovisioning and then re-adding a user would not incur an extra charge. Notice: Customers are billed for the maximum concurrent users each month. When selecting Named User Pricing, your initial charges for the first month will be prorated based on the day of the switch. Creating and removing Flex Users is described in our Manage Flex Users article. If you remove a Flex User they will not be charged in the next calendar month. Users added during the month will be charged for the full cost of the user and not be prorated. If a new user is provisioned within the month, an additional seat will be billed at the time of provisioning. The number of seats is calculated as the number of TaskRouter Workers that exist within the TaskRouter Workspace associated with your account. Named User Pricing is billed at the first of each month. We automatically provision these Workers the first time a user authenticates into the Flex UI. For Active User Hour Pricing, we measure the time a Worker is in any TaskRouter Activity except Offline (more detail below). For Named User Pricing, we measure the number of provisioned Workers. These users are represented as TaskRouter Workers. Flex Usersįor both pricing plans, a user is anyone with access to the Flex User Interface - for example, any agent, supervisor, or admin. ![]() ![]() We recommend that you create a new project if you need to change your pricing plan. Notice: Once you have selected a paid pricing plan (either Active User Hour or Named User) you are not able to change pricing plans.
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